Refund policy

Warranty & Returns Information

In-Store Shopping: 7-Day Cash-Back Guarantee & 30-Day Warranty:

  • All devices purchased from a PayMore® Store are covered by a 7-day cash-back guarantee and a 30-day warranty, effective from the transaction date and time. 
  • Returns without a receipt will not be accepted, under any circumstance.
  • Devices with liquid damage, physical damage, or customer-induced damage are not eligible for return. The device must be returned in the same cosmetic condition as sold.
  • Returns within 7 days will be refunded in full, using the same payment method as the purchase (example: cash).
  • Devices can be returned up to 30 days, however the refund will be given in form of an electronic store gift card, only useable for this PayMore® Store location. As an additional option for our customers: PayMore® Stores may purchase back their own store credit for up to 70% of the gift card value at their discretion.
  • No returns are accepted after 30 days.
  • Devices sold as new and opened by the customer are returnable but will incur a 20% restocking fee.

Online Shopping: 30-Day Warranty

  • All devices purchased from a PayMore® Store online are covered by a 30-day warranty, effective from the day the device was delivered to you based on tracking.
  • We will send you a pre-paid shipping label via email that can be used to return your device(s). Please package these device(s) carefully to avoid complications in your return process.
  • Devices with liquid damage, physical damage, or customer-induced damage are not eligible for return. The device must be returned in the same cosmetic condition as sold. All devices returned are inspected before a refund is given.
  • No returns are accepted after 30 days after confirmed delivery.
  • Devices sold as brand new and sealed that are opened by the customer are returnable but, will incur a non negotiable 20% restocking fee. If the device has been heavily used, we reserve the right to refuse the return.

*Please note that all device serial numbers are logged internally for identification purposes.